28 Day Trial Terms & Conditions

Return/Replacement Process: Purchasing an ePen 3 Trial Kit comes with a 28-day trial period. You have  the ability to return the products within 28 days of purchase for a full refund. The “Trial Kit” includes:

  • One (1) Graphite Black ePen 3 device
  • One (1) USB charging cable
  • One (1) Crisp Mint ePen 3 cartridge
  • One (1) Blended Tobacco ePen 3 cartridge

Five (5) e Pen 3 cartridge packs of your choice from selected assortment.

This promotion is for adults only, who have reached the legal age to purchase vaping products in their province of residence. Not for Quebec or Nova Scotia residents. This promotion is only applicable to your first online purchase or transaction at govype.ca of an ePen 3 device or Starter Kit (which includes an ePen 3 device, 2 cartridges and a USB charging cable). The promotion cannot be combined with any other ePen 3 promotions and is not applicable to any subsequent purchases of ePen 3 devices or ePen 3 Starter Kits or any additional ePen 3 cartridges purchased. A valid government-issued photo ID must be presented upon delivery. Please see our Conditions of Sale for the terms that govern this transaction, as well as our Delivery & Returns Policy for more information about how we deliver our Products. The policies are available through our Website.

If you are not satisfied with your purchase within 28 days of your order:

  1. Within 28 days of your receipt of the Trial Kit, simply return the complete Trial Kit in the return package provided to you with your order. The return package will be pre-addressed to the shipping location.
  2. If you have any questions, please contact us by phone at 1-844-746-8973 or email us at support@govype.ca. Please be prepared to provide details such as:

a) Your order number or an email address or phone number associated with your account

3. Once the returned Trial Kit has been received by us, you will be refunded. Please allow up to 21 business days for your refund to be processed. You will receive an email confirming the amount refunded to the original method of payment used for purchase. Failure to return the complete Trial Kit may not result in a refund.