Frequently Asked Questions

General Questions

Used by adult smokers who prefer a vaping experience, vapes are battery powered electronic devices that convert liquid into vapour. There is no combustion so the user inhales the liquid's vapour, rather than smoke. GOVYPE.CA offers a wide Variety of Vype eLiquids with different nicotine strengths. Although the nicotine is derived from tobacco, vaping devices do not contain tobacco.

An electronic heating element is activated when the user draws air through the device. This vaporises the liquid formulation (often referred to as the eLiquid) and the vapour condenses to form an aerosol, which is inhaled and exhaled.

Vype products may be harmful to health and contain nicotine which is addictive. VYPE PRODUCTS ARE NOT SUITABLE FOR USE BY: Persons under the legal age to purchase a vaping product; persons who are allergic/sensitive to nicotine; pregnant or breast-feeding women; persons who have been advised to avoid using tobacco or nicotine products for medical reasons; persons with reduced physical, sensory, mental capabilities or lack of experience/knowledge unless they are under supervision or have been given instructions concerning the use of the product by a person responsible for their safety; and persons with an unstable heart condition, severe hypertension or diabetes.

To avoid risk of fire, injury and/or damage to your Vype product or other property, only charge your Vype device with the equipment provided in your kit, or with compatible charging accessories (available at govype.ca).Our Vype device wall plug is CE certified, with an output of 5.0V and 1.0A, simply connect your wall plug to your device using your Vype USB cable. The devices should NOT be charged using the USB ports of televisions, or other audio-visual equipment that is not specifically designed for the purposes of charging lithium ion cells.

You have to be of legal smoking age in your Province of Residence.

This depends on the by-laws for vaping and smoking in each province and City.

GOVYPE.CA currently ships to: British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, P.E.I, Nova-Scotia, New Brunswick and New Foundland.

You can also find Vype Products at our preferred retail locations (including Quebec). Use our Store locator to find a store near you!

Both are vaping products. However, Vype offers both open and closed systems. Across both systems, Vype offers a variety of flavours, nicotine levels and a soft touch finish. Plus, ePen 3 have over 6 colours and 13 different on-the-go cartridges and more to come.

Vype ePod

To get the most from your Vype ePod, please follow the instructions for use as stated on the information leaflet:

  • Only charge your Vype ePod with the charging accessories provided in the starter kit or Vype charging accessories.
  • Only use your Vype ePod with Vype ePod cartridges
  • Keep your Vype ePod, charging accessories and cartridges dry when in storage and during use, as precipitation, humidity or moisture can damage your devices electronics.

The recommended storage temperature for Vype products is between 0-25°C.

You can clean the Vype ePod with a dry cloth because you should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the tip.

A fully charged Vype ePod should last approximately 200 puffs but this will depend on your usage/vaping behaviour.

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

  • If the device is activated for longer than 5 seconds Vype ePod will automatically shut down.
  • Your Vype ePod battery has run out of charge, you need to place it on charge.
  • It may be time to change your Vype ePod cartridge
  • There may be dirt accumulating that may affect connectivity between the device and the cartridge
    • You can clean the Vype ePod with a dry cloth

There could be several reasons, all of which are designed for either safety reasons or to save battery charge:

  • If the device is activated for longer than 5 seconds Vype ePod will automatically shut down.
  • Your Vype ePod battery has run out of charge, you need to place it on charge.

If your Vype ePod device is shown to be faulty within six months of purchase, we will replace it subject to our terms and conditions. Vype retains the right to repair/replace any products at our discretion during this warranty period.

The overall dimensions of the Vype ePod (with the cartridge inserted to the device) are: 104.2 mm (length) x 10.5mm (deep) x 19.1mm (width).

A well maintained, regularly used Vype ePod device is designed to last at least 12 months, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour). Keeping your Vype ePod battery charged will help to maintain the battery life.

When the green LED flashes 10 times, it is time to charge your device. Your Vype ePod device may run out of charge before the Vype ePod cartridge is finished so don’t automatically discard the cartridge when charging the device as there may be eLiquid in it.

  • To charge your Vype ePod, place the device into the magnetic USB charging cable supplied with your Vype ePod kit. The magnet will pull the device into place.
  • Connect the other end of the USB charging cable to the USB port of a computer.
  • When charging, the green LED on the Vype ePod will appear. When the LED disappears, the Vype ePod is fully charged and the magnetic USB charging cable should be disconnected.
  • It should take about 80 mins to fully charge your Vype ePod device.
  • To avoid the risk of fire, injury and/ or damage to your Vype ePod or other property, only charge your Vype ePod with the equipment provided in your Vype ePod kit or with compatible Vype charging accessories.
  • Never leave your device unattended while it is charging.
  • Rating input of magnetic USB charging cable: 5VDC, 450mA.
  • This product should only be connected to a safety extra-low voltage (SELV) circuit rated at 5VDC, 1A.
  • Using an AC adaptor with a current output lower than this will result in a slower charge time
  • The magnetic USB charging cable will automatically stop charging your Vype ePod device after a period of 3 hours.
  • Vype ePod comes partly charged but we recommend you fully charge your pack before first use (approximately 80 minutes).
  • The battery is only partly charged because we want you to have a brand-new battery when you get your new Vype ePod. For optimal performance, your Vype ePod should be fully charged before first use.
  • Please refer to the user guide in your starter pack.

The Vype ePod device contains a Lithium-Ion polymer rechargeable battery with a nominal electrical charge capacity of 350 mAh .

Vype ePod is activated by puffing only and when the Vype ePod is activated, the green LED will appear. When your puff ends, the green LED will gradually disappear.

Although your Vype ePod has been designed with certain safety features, we advise against leaving it to charge whilst unattended or overnight. Please note that charging should only take about 80 minutes.

Vype ePod Cartridges

Each Vype ePod cartridge delivers approximately 300 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.

It is time to change your Vype ePod cartridge when:

  • Your Vype ePod stops producing vapour
  • You notice deterioration in the taste or quality of the vapour

Each Vype ePod cartridge contains 1.9ml eLiquid and dependant on strength contains up to the following:

Strength Contains nicotine
57mg/ml 108.3mg Nicotine

Propylene glycol (PG), glycerol (VG), water, nicotine and carefully selected flavourings formulated specifically for the Vype ePod device.

The Vype ePod cartridge contain both.

Vype ePod eLiquid is made in the USA.

Each Vype ePod refill pack contains 2 Vype ePod cartridges.

Vype ePod cartridges are currently available in 57mg/ml (5%(w/w) but look out for new flavours and strength options coming in the future.

No, the Vype ePod cartridge is not designed for refilling.

Yes, the no-spill design of the Vype ePod cartridges means you can remove it very easily and quickly to change flavours.

Vype ePen 3

To get the most from your Vype ePen 3, please follow the instructions for use as stated on the information leaflet:

  • Only charge your Vype ePen 3 with the charging accessories provided in the starter kit or Vype charging accessories.
  • Only use your Vype ePen 3 with Vype ePen 3 cartridges
  • Keep your Vype ePen 3, charging accessories and cartridges dry when in storage and during use, as precipitation, humidity or moisture can damage your devices electronics.

The recommended storage temperature for Vype products is between 0-25°C. Your Vype ePen 3 is only suitable for operation between 0-40°C. If your device is operated outside of this temperature range it may get damaged or stop working.

You can clean the Vype ePen 3 with a dry cloth because you should always ensure you avoid getting any liquid near the battery. Additionally, you can use wet wipes such as anti-bacterial or baby wipes to clean off any dirt from the tip.

Please pull out the formed plastic tray and on the underside, you will find the USB cable.

A fully charged Vype ePen 3 should last you all day but this will depend on your usage/vaping behaviour.

No, the power on Vype ePen 3 has been optimally set for you.

  • There could be several reasons, all of which are designed for either safety
 reasons or to save battery charge:
  • After 10 minutes of inactivity Vype ePen 3 will automatically shut down.
  • If the button is pressed down for longer than 8 seconds Vype ePen 3 will
automatically shut down. This is a safety feature in case of accidental
activation for instance in your pocket.
  • Your Vype ePen 3 battery has run out of charge, you need to place it on charge.

Vype ePen 3 has been ergonomically designed to feel comfortable in the hand. To make this possible we have used a lightweight plastic with a tactile, soft-touch finish.

The overall dimensions of the Vype ePen 3 (with the pod inserted to the device) are: 123 mm (length) x 18mm (deep) x 27mm (width).

A well maintained, regularly used Vype ePen 3 device should last at least 12 months, before the battery efficiency begins to deteriorate (after repeated charge/discharge cycles, Lithium-ion batteries start to lose charge capacity, but this will depend on your personal vaping behaviour). Keeping your Vype ePen 3 battery charged will help to maintain the battery life.

If you observe the red LED flashing, this could be indicating a warning such as low battery, or a puff time-out. If the red LED carries on flashing after waiting for ten seconds and switching back on and/or charging your Vype ePen 3 device, please consult the Vype Customer Care line

If the LED indicator flashes eight times quickly and shuts down, this is a safety feature to limit the longest draw (vape) to 8 seconds after which the device shuts down. Switch it on with three rapid clicks of the button.

If the LED indicator flashes five times quickly and shuts down, this is to signal that your Vype ePen 3 is producing dry puffs, typical when the pod has run out of liquid and should be replaced with a new Vype ePen 3 cartridge before switching on and vaping.

If left inactive (no button press) for 10 minutes the LED will flash ten times and shut down. To turn back on with three rapid clicks of the button.

Vype ePen 3 comes partly charged but we recommend you fully charge your pack before first use (approximately 2 hours).

The battery is only partly charged because we want you to have a brand-new battery when you get your new Vype ePen 3. For optimal performance, your Vype ePen 3 should be fully charged before first use.

Vype ePen 3 Cartridges

Each Vype ePen 3 cartridge delivers over 200 puffs in laboratory testing. But the number of puffs depends upon your vaping behaviour.

It is time to change your Vype ePen 3 cartridge when:

  • Your Vype ePen 3 stops producing vapour.
  • You notice deterioration in the taste or quality of the vapour.
  • The indicator light flashes white five times during puffing. This indicates when Vype ePen 3 is producing dry puffs that are a clear sign that the pod has run out of liquid and should be replaced.

Each Vype ePen 3 cartridge contains 2.0ml eLiquid and dependant on strength contains up to the following:

Strength Contains nicotine
0mg/ml Zero Nicotine
6mg/ml 12mg Nicotine
12mg/ml 24mg Nicotine
18mg/ml 36mg Nicotine

The flavours for Vype ePen 3 have been formulated to give the optimum performance from the device. You can find the available flavours under the refill – ePen 3 cartridges section on govype.ca.

Yes, there will be a selection of 0, 6, 12, 18 mg/ml nicotine strengths across the range.

No, the Vype ePen 3 cartridge is not designed for refilling.

No nicotine product can be described as absolutely safe.

Each flavour we select has been subjected to a rigorous testing regime. Each one is screened, and tested to replicate consumer use, and we analyse what is in the vapour that is inhaled. Any ingredients that do not pass our toxicological safety assessment are rejected.

Vype ePen 3 cartridges carry the quality hallmark, ‘tested for vapour quality’.
Behind it our team of scientists working in our state-of-the-art research and development facilities in the UK have rigorously tested the quality of Vype vapour to bring you purity, taste and consistency with every puff.

If it’s still in its packaging, it should be fine. If it’s been removed from its packaging, after this time there may be a slight loss in the intensity of flavour.

The colour is caused by the flavouring ingredients. These have been through all our analytical testing.

Yes, the no-spill design of the cartridges means you can remove it very easily and quickly to change flavours.

Vype eTank Pro 2

As an indication, a full clearomiser can be expected to deliver approximately 100 puffs before the tank needs refilling. Exactly how many puffs your Vype eTank Pro 2 will last, will depend on your personal vaping behaviour because everyone vapes differently, and the measure of approximately 100 vapes is based on machine puff testing at a set puffing regime. Be sure to monitor the eLiquid level through the tank window and refill when necessary, ensuring that the tank does not run dry, as this can cause damage to the wick.

Turn the eTank Pro 2 on by rapidly clicking the button 3 times (the LED around the button will sequence through red, amber and green to indicate device has been turned on). To begin your vaping experience, press and hold down the button (when the button is pressed, the LED around the button will indicate the battery level remaining) and puff. You are recommended to turn the device off when not in use so that it does not accidentally activate. This can be done by rapidly clicking the button 3 times (when the button is pressed the LED around the button will flash twice, with a colour according to battery level, in order to indicate the device has been turned off).

The Vype eTank Pro 2 clearomiser has to be refilled when the Vype eLiquid contained in it is level with the bottom of the clearomiser window. This will ensure that sufficient Vype eLiquid is being drawn up into the wick and that you will experience optimum taste and vapour quality from your Vype eTank Pro 2. Do not allow your tank to run dry, as this can cause damage to the wick.

Five minutes are required for the wick (within the atomiser) to be properly saturated by the eLiquid.

To fill your Vype eTank Pro 2:

  • Ensure the Vype eTank Pro 2 is switched off.
  • Unscrew the top of the clearomiser.
  • Fill the tank by pouring Vype eLiquid down the side of the tank, to level with the top of the clearomiser window.
  • Important: do not pour any Vype eLiquid into the centre of the atomiser.
  • Once the Vype eLiquid is in the clearomiser, screw the top of the clearomiser back onto the clearomiser and ensure that it is securely attached. Do not overtighten.
  • Ensure the Vype eLiquid bottle lid is properly closed after use to avoid leakage or spillage.
  • You can also find these instructions in the user manual, or at www.govype.ca.
  • Why do I need to wait between filling the clearomiser for the first time and vaping? It takes 5 minutes for the wick (within the atomiser) to be properly saturated by the Vype eLiquid.

3.0 Ohms

A deterioration in your vaping experience like this is likely to mean that you need to change your clearomiser. We recommend that you do so every 2-4 weeks, depending on frequency of use.

The clearomiser should be changed regularly in line with frequency of use – typically every 2-4 weeks.

You can clean the tank very carefully with water.

Yes, but it’s enclosed in the inner vapour tube which is covered by our over-fill protection cap (made of silicon).

The device won’t work without the mouthpiece, so you would need to buy a new clearomiser.

Please provide some details and return the faulty parts of the device to us so that we can investigate. We will send an envelope for this purpose and be in touch soon. Make sure you don’t get any Vype eLiquid on your skin.

Please provide some details (date/location of purchase etc.) and return the device to us so that we can investigate. We will send an envelope for this purpose and be in touch soon. Depending upon circumstances: offer to replace device.

The tank is made of robust polypropylene which is resistant to cracking. Please return the clearomiser to us so that we can investigate. We will send an envelope for this purpose and be in touch soon.

Vype eLiquids

Depending on the flavour, the Vype eLiquids can come in four strengths:

18 mg/ml, 12mg/ml, 6mg/ml and 0mg/ml nicotine.

The ratio we use of VG and PG has been optimised to ensure a superior vaping experience. But, if you are allergic or sensitive to PG, you should not use our Vype eLiquids.

Please wash it off immediately with plenty of soap and water. If you have any concerns, please seek medical advice.

One 10ml bottle should be able to fully fill Vype eTank Pro 2 five times – but you may decide to mix your chosen flavour with another from the Vype range.

After opening, for optimum flavour delivery we recommend you dispose of the bottle within 7 days. Note: we currently do not have a shelf-life for unopened bottles. A study is due to be conducted in the near future.

Your Vype eTank Pro 2 device is only suitable for operation between 0-40° C. If your device is operated outside of this temperature range it may be damaged or stop working. The recommended storage temperature is between 0-25° C.

Each Vype eLiquid contains pharma grade Propylene glycol (PG), glycerol (VG), water and nicotine and carefully selected food grade flavourings formulated specifically for the Vype eTank Pro 2device to offer a satisfying vapour experience. All Vype eLiquids contain a proportion of water. Our vapour experts identified that a higher water content gives a “cleaner” eLiquid vapour and ensures our Vype Vapour Quality.

The Vype eLiquid bottles formulations are manufactured and bottled in the UK using pharmaceutical grade ingredients in the base formulation and food-grade flavourings. Wherever you see the Vype Quality Hallmark you know the vapour you inhale has been rigorously tested in order to ensure the quality of the ingredients, the consistency of the vapour quality as well as the satisfaction from start to finish.